Returns & Refunds

We want you to be happy with your purchase. If you're not fully satisfied, please get in touch within 30 days of delivery via email at contact@junglecatclub.com.au

Our Returns Policy

• You have 30 days from the date of delivery to request a return

• Items must be in their original, unused condition

• Returns must be approved by us before sending anything back

• Once approved, please package the item securely and send it with tracking (Australia Post or another tracked courier) and provide us with the tracking number

• For items over $100 we recommend using a tracked and insured service

Refund Process

• Once we receive and inspect your return, we’ll send you an email confirming it has arrived and whether your refund has been approved

• If approved, your refund will be processed to your original payment method within a few business days

• Refunds apply to the item(s) only. Original shipping costs are not refunded

Return Shipping Costs

Under Australian Consumer Law, return shipping costs for change-of-mind purchases are the customer’s responsibility.

Non-Returnable Items

We do not accept returns for:

• Sale items

• Gift cards

• Items not in original condition

• Damaged items (unless due to our error)

• Items returned more than 30 days after delivery

If you’re unsure about anything or need help with a return, please email us or use our chat bot. We’re here to help.